Refund policy

We want you to be completely happy with your purchase. We will offer a full refund for any item that has arrived faulty or damaged. Please ensure you inform us with 24 hr of receipt.

Please contact us at info@downtoearthuk.com to begin the returns process.

All items are returnable within 14 days, in an unused, unopened, resalable condition. Returns are paid for by the buyer unless item is delivered damaged or faulty.